Delhi Airport Is First In The Country To Implement Cutting-Edge Bag Drop-Off Service

Passengers travelling to Terminals 1 and 3 at New Delhi’s Indira Gandhi International Airport can now avail of “Quick Drop Solution,” a self-service baggage drop-off initiative which ensures a seamless and efficient check-in experience.

Airport operator Delhi International Airport Limited (DIAL) launched this state-of-the-art service on June 18, becoming the first airport in India and the second in the world after Toronto, Canada to implement this cutting-edge technology. The initiative marks a significant milestone in redefining the passenger experience by streamlining the baggage drop process and reducing wait times. 

Conventional self-service baggage drop-off units enable travellers to bypass check-in desks and allow them to print their boarding passes and baggage tags at the kiosks. Passengers usually have to scan their boarding passes or faces through biometric cameras, after which they can proceed to drop their bags on the conveyor belt. The entire process takes around a minute.

To make the process more efficient, DIAL’s “Quick Drop Solution” is a one-step process where the need for a boarding pass or biometric validation is removed since these details are made available on the baggage tag itself. This reduces the processing time from about a minute to 30 seconds.

At present, 50 self-service baggage drop-off units have been installed at Terminal 1 and Terminal 3 for passengers travelling with Air India, IndiGo and Air India Express.

CEO of DIAL Videh Kumar Jaipuriar said, "We are thrilled to introduce the self-service bag drop “Quick Drop Solution” at Delhi Airport, setting a new standard for passenger convenience and efficiency in India. This initiative underscores our commitment to leveraging advanced technology to enhance the travel experience. The “Quick Drop Solution” not only speeds up the baggage drop process but also ensures a smoother, more enjoyable journey for our passengers. We are proud to be pioneers in this space and look forward to continuing to innovate in ways that benefit travellers."