Air India is revolutionising the travel experience with its integrated self-baggage drop and self-kiosk check-in services, now available at Terminal 3 of the Delhi airport. This offering is the first of its kind by an Indian carrier and is accessible to both domestic and international travellers, marking a leap in customer service.
Air India is setting new standards by introducing this cutting-edge service. The integrated self-baggage drop and self-check-in facility are accessible for all Australia-bound flights and domestic flights within India. This initiative aims to streamline the passenger experience, eliminating the need for traditional check-in counters and lengthy queues.
Travellers flying with Air India can now enjoy a hassle-free, digital check-in process. The self-service kiosks empower passengers to print boarding passes, generate baggage tags, and drop their luggage independently. This transformational technology lets passengers control their journey, offering convenience and efficiency.
The innovative kiosks extend beyond the basic check-in process. Travellers can easily customise their trips by selecting preferred seats, updating frequent flyer numbers, and making other essential adjustments. This feature enhances the travel experience, allowing passengers to personalise their journey according to their preferences.
Rajesh Dogra, Chief Customer Experience & Ground Handling Officer, Air India, said, "This facility eliminates the queue waiting time for check-in over the counters and helps travellers to nearly breeze through the airport. We not only plan to extend this for flights to more countries around the world but also intend to introduce it at other airports in India and at major airports in other parts of the world. Our continued effort remains to simplify processes and elevate customer experience, for our guests to enjoy travelling as much as we love flying them."
This addition builds upon Air India's commitment to simplifying passenger travel. It aligns with the DigiYatra initiative introduced for domestic flights, ensuring travellers have a smooth and convenient experience from the moment they enter the airport until they board their flight.
In line with its dedication to customer service, Air India recently unveiled 'Project Abhinandan.' This initiative places specially trained Service Assurance Officers at 16 major Indian airports. These officers proactively address passenger concerns and provide on-ground assistance at various touchpoints within the airport, further enhancing the overall travel experience.